Administrative/Professional Employees

Our administrative/professional employees take pride in supporting our customers as well as their thousands of colleagues who serve families at our funeral homes and cemeteries across the country. They perform critical business support services and are employed in various departments, such as Accounting and Finance, Information Systems, Customer Service, Marketing, Communications and Human Resources, to name just a few.

Continue reading to learn more about being an administrative/professional employee at Stewart Enterprises from some of our loyal, caring employees.

Administrative/Professional Employees

What does an Employee Support Team Member do?

Here are some of the basic responsibilities of our Employee Support Team Members:

• Research and respond to employees with questions, requests for information, and problems pertaining to Company policies and procedures, employee benefits, employment and personal and payroll issues.
• Research and respond to all requests including verification of employment, mortgage applications and various governmental agency requests.
• Input confidential employee information, such as performance reviews, counseling issues and seminar/schooling certificates.
• Assist outside vendors with issues such as eligibility of benefits.

Employee Support Team Member Arlinda Metoyer answers an employee’s question about direct deposit. The Employee Support Team answers employees’ questions Monday through Friday from 7:45 a.m. to 5:45 p.m. CST.

Employee Support Team Member Arlinda Metoyer spends a lot of her time on the phone. “We receive about 18-25 calls per day just through the 1-800 line,” Metoyer said. “We also receive calls at our personal extensions from employees who need information.”

The Company created the Employee Support Team to enhance the level of customer service provided to all employees. Metoyer said she gives her callers her undivided attention and, if she can’t help the people who call her, she’ll find someone who can.

“That’s what makes my job so worthwhile,” she said, “helping a person on the other end of the line, whether it’s an employee or a customer, and he or she is appreciative of my efforts.”